The CNMI Department of Labor (DOL) would like to provide updates on several known technical issues regarding the Pandemic Unemployment Assistance (PUA) online application portal, as of June 17, 2020.
| Technical Issues | Update |
| Selection of “Northern Mariana Islands” as a ‘state’ does not allow claimant to proceed with PUA application | Issue reported to vendor for troubleshooting. As of 11:00 a.m. ChST, vendor has resolved the issue. |
| Upon entering Social Security Number (SSN), system generates message indicating that an existing account matches the SSN and does not allow claimant to proceed with PUA application | Issue has been reported to vendor for research and/or troubleshooting on June 17, 2020. |
| Claimants receiving system generated messages indicating an existing claim has been activated in a different state or territory | Issue has been reported to vendor for research and/or troubleshooting on June 17, 2020. |
| System generated non-monetary determinations | Issue has been reported to vendor for research and/or troubleshooting on June 17, 2020. |
PUA applicants are encouraged to inform the Department of Labor regarding any technical issues experienced during the online application process. All technical issues will be forwarded to the online portal vendor to assist with resolving the issue. Online issues that can be handled at the Department level will be handled expeditiously.
PUA/FPUC Questions:
Individuals are encouraged to email info@puamarianas.com or call any of the following numbers between 8:00 am to 4:00 pm, (Mon-Fri) for any PUA/FPUC-related inquiries.
SAIPAN: ROTA: TINIAN:
670-989-9089 670-989-9001 670-989-9000
670-989-9090 670-989-9097
670-989-9080
670-989-9081
670-989-9083
670-989-9084
FRAUD Hotline:
Individuals are encouraged to call 670-989-9095 to report any perceived instances of waste, fraud or abuse pertaining to the PUA/FPUC programs.
CNMI DOL is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities. Visit CNMI DOL’s website at www.marianaslabor.net for more PUA/FPUC-related information.
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